Full-time Employee Benefits Department Assistant

Full Job Description

Position 1: Employee Benefits Department Assistant
Classification: Full-Time, Regular/ Hours: 9-5, M-F

Location: Remote

Candidates with a CA Life, Accident & Health License or any variation is preferred.

Multilingual candidates urged to apply!

Join our team and WOW our nonprofit clients with quality support! At CalNonprofits Insurance Services, our core values are doing what’s best for our clients and providing them with quality service.

We are a statewide insurance brokerage focusing on the diverse coverage needs of California’s nonprofit community. We are looking for an Employee Benefits Department Assistant who is comfortable with a team environment, loves solving problems, and can thrive in a fast-paced culture.

Responsible for assisting the customer service department in the support of employee benefit plans. Duties include but are not limited to: Forms processing, employee quotes for coverage, working with clients or carriers on eligibility issues, claims inquiries, filing and record keeping, renewal and compliance email compilation, etc.

Responsibilities

• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, and assist with addressing complaints.
• Process applications and other paperwork - including review for accuracy and follow-up on missing information.
• Compile, sort, and e-file documents, business transactions, and other activities.
• Plan, prioritize and complete day-to-day workload utilizing agency procedures and systems
• Understand COBRA rules and regulations and carrier participation requirements and has a working knowledge of ancillary products.
• Contact carriers, physicians, group administrators and/or insured employees, as necessary, to resolve customer inquiries.
• Maintain and update database systems.
• Act as liaison between client and vendors.

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Requirements:

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• Possession of a high school diploma or equivalent.
• Minimum of one year of experience in clerical work and/or customer service.  
• Additional considerations given to those who have experience working or volunteering in nonprofit sector and/or administrative assistance experience and/or insurance.
• Ability to obtain or current possession of a valid California Life/Health and Life Only licenses.
• Located in California, Nevada, and Oregon

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Compensation and Benefits

We know that superior employees are what makes us different, and we show it! We offer a competitive wage, 7-hour workday, and great benefits including: medical, dental, vision, PTO, paid holidays, and MORE.

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EOE

Work Remotely

• Yes

Job Type: Full-time

Pay: $19-22/Hour

Benefits:

• Annual Base Salary Based on Experience
• Paid Time Off (PTO)
• Work from Home
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Career Growth Opportunities
• Retirement Plan
• Mon-Fri Schedule
• 401K

Schedule:

• Monday to Friday

License/Certification:

• CA Life, Accident or Health License (Preferred)

Total CSR - Employee Benefits Department Assistant Application